#SECRETS AURA COZUMEL ROOM TYPES UPGRADE#
#SECRETS AURA COZUMEL ROOM TYPES PLUS#

My husband had to sit in the preferred lounge and tell them he wasnt leaving until they either had our AC fixed or changed our room. We got ready, went to dinner stayed out for awhile and when we finally returned to the room the AC still was not fixed. We had to explain to this person that we booked our friends room under our preferred account and that she is also a designated user on our account. The next day we were in the preferred area on the beach and a person came to confirm that we were preferred members, when we gave our room numbers the person told our friend that we could stay but that she had to go. We identified these issues and were told they wouldnt do anything about it until our last day and then we could move rooms. Our room had a broken toilet and shower, and no hammock for out swim up pool area. When our rooms were finally ready our frinds bags werent brought to her room until after we already left for dinner. From the moment we checked in we were basically shoved out the door, we were not given a tour or anything, simply told 'your room isnt ready but you can go use the facilities'.

Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind.

We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. Indulge in specialty treatments at the Secrets Spa by Pevonia®, located right next door at Sunscape Sabor Cozumel, the most complete spa on the island, or simply spend time with the ones you love. Learn to dive deep with the help of the fullservice, on-site dive operator, Dive House. Dive into the Caribbean at nearby world-renowned dive sites explore the natural wonders of the second largest coral reef system in the world, the Mesoamerican Barrier Reef System. Or enjoy land and water sports, three sparkling pools, live entertainment with pool and beach wait service throughout the day. Light up the night with live nightly entertainment and activities.

#SECRETS AURA COZUMEL ROOM TYPES PLUS#

The experience continues with limitless gourmet dining at gourmet restaurants plus 24-hour dining options allow guests to devour late night bites at the Coco Cafe or stay in and order room service all without reservations and top-shelf spirits at three bars and lounges throughout the resort.

#SECRETS AURA COZUMEL ROOM TYPES UPGRADE#

For added luxury, guests can upgrade to the Preferred Club and enjoy additional amenities and inclusions. Bask in a world of Unlimited-Luxury® while staying in one of 266 contemporary, stylish non-smoking suites complete with private terraces or swim-up access, stunning views, 24-hour room service, daily refreshed minibar and more. Sitting just 12 miles off the coast of Mexico’s Yucatan Peninsula, Secrets Aura has it all. In a perfect blend of luxury and excitement, Secrets Aura Cozumel is the ultimate adults-only, all-suite resort located on the island of Cozumel.

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Secrets aura cozumel room types